Motor Claims Handler (FNOL)

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer. What you''ll be doing: - Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently. - Manage a caseload of claims by phone and in writing, keeping every case moving. - Act as the main point of contact for policyholders and brokers, providing clear updates and guidance. - Spot and escalate any suspicious activity or potential fraud. - Prioritise your workload to meet service standards and deadlines. - Deliver a consistently professional, helpful experience to everyone involved. What you''ll need: - Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided). - Excellent communication and active-listening skills. - Strong attention to detail and confidence using a range of computer systems. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Willing to work towards the CII Certificate, with full funding and ..... full job details .....