Motor Claims Case Handler

Motor Claims Case Handler Competitive Salary (dependent on experience) Haslingden - Office Based Full UK Driving licence essential Full Time, Permanent Working Hours: Monday to Friday, 8:30am 5:30pm Plus one Saturday morning per month (9:00am 12:00pm) Join a family-run business where customer service really matters. Collision Solutions is an established Accident Management and Car Hire business operating its own fleet of vehicles from its Haslingden base. We support motorists following non-fault accidents, providing replacement vehicles and guiding them through every stage of the claims journey. As our business continues to grow, we are looking for an organised and customer-focused Claims Handler to join our team. This is a varied role where you''ll manage your own caseload, build relationships with customers and third parties, and play a key part in delivering a smooth and efficient claims experience. What you''ll be doing Managing non-fault motor claims from initial notification through to conclusion. Speaking with customers to explain the claims process and provide regular updates. Taking ownership of your own caseload and ensuring claims progress efficiently. Liaising with insurers, solicitors, repairers and other third parties. Maintaining accurate claim records, notes and diary entries. Proactively identifying and resolving delays or issues. Ensuring all work is completed in line with regulatory and company requirements. Delivering a professional, empathetic and ..... full job details .....