Motability Account Manager

At Proximo, the UK’s leading provider of specialist and adapted replacement vehicles, we are dedicated to keeping people on the move. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.Rated 4.9 out of 5 Excellent on Trustpilot and an Investors in People GOLD standard employer, we place our customers and people at the heart of everything we do. We are passionate about our values, and we’re looking for delivery demonstratorswho share the same energy and commitment to providing outstanding customer service.Day in the life of an Motability Account Manager:Manage own case load of requests for hire, working with our Customers to source hires and arrange delivery within required SLA requirements.Deliver a high-class customer service in all aspects of your work.Exceptional communication skills and previous customer service experience of working within a telephony environment is essential.Extensive knowledge of WAV and Vehicle Adaptations.Ability to multi-task and deal with several actions/ cases simultaneously.Liaise directly with Branches and Regional Branch Managers to support supply and delivery of a hire vehicle to all customers.Updating the customers file with relevant information using the bespoke Company system.Ability to identify specific customer needs and source a suitable vehicle which promotes a supportive but not overindulgent approach.Co-ordinating the deliveries and collections of vehicles to ensure effective use of Proximo Fleet and the best use of our resource.Daily bulk sourcing, reviewing all unarranged files and SLA fails as they arise.Maximise SLA Performance.Assist Motability Technical Specialist / Project Lead with all aspects of vehicle sourcing and offeringBenefits

As anInvestors in People GOLDstandard employer anda member of the Inclusive Employers Group,we invest in your development and provide the latest technology, support, and knowledge to help you deliver excellent service to our customers.· 25 days holiday, no working on bank holidays, and your birthday off· Enhanced Maternity and Paternity leave· Dedicated Healthcare Plan

· Health and Wellbeing programme· Life insurance· Retail Cashback Scheme· Service Reward Scheme· Cycle to Work SchemeIf you’re passionate about helping people and delivering outstanding customer service, apply today with your latest CV!** Please be advised that due to the high level of applications we receive, it is not always possible to respond to everyone. If

you have not been contacted within 7 days of the application end date, your application has been unsuccessful.Before you go…At Proximo, we are an equal opportunities employer who is committed to diversity and inclusion in the workplace. For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where people feel appreciated and valued for their individual potential, we celebrate diversity. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our people may always give and display their best selves.We''d love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application ..... full job details .....