Mortgage Service Administrator

Mortgage Services Administrator Stafford town centre £28,783 Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings) A long-established, member-owned building society wants a Mortgage Services Administrator to keep its mortgage book running smoothly, accurately and with a personal touch. It''s a post-offer and servicing role, close to a mortgage processor, in a small team that flexes across mortgages, savings and branch.What you''ll do Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxesRun product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changesProduce redemption statements and monitor the interest-only book, contacting members on timeManage deeds end to end: chasing on completion, logging, sealing, discharges and part releasesHandle arrears and forbearance administration with professionalism and empathyProcess Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrationsTake daily calls from members, brokers and solicitors, and help improve procedures What you''ll bring Mortgage administration or processing experience, ideally at a smaller lenderAccuracy and attention to detailConfident communication with members, brokers, solicitors, valuers and estate agentsAwareness of Consumer Duty, financial crime and data protection standardsWillingness to ..... full job details .....