Mortgage Collections Specialist

Mortgage Collections SpecialistAs one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose - Helping People Live Better Lives - whether that''s supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.Due to an internal promotion, we''re looking for a Mortgage Collections Specialist to join our Mortgage Servicing team. This is an opportunity to play a key role in supporting customers through financially difficult situations, delivering the right outcomes with empathy, professionalism and expertise.You''ll be part of a supportive, purpose-driven organisation where your work will have real impact - helping customers stay on track and, where possible, remain in their homes.We are committed to flexible working and can consider part-time arrangements where needed.What you''ll be doingManaging a portfolio of mortgage accounts in arrears, supporting customers to find sustainable solutionsContacting customers across telephone, digital and written channels to understand their circumstances and agree appropriate arrangementsUsing strong communication and negotiation skills to build trust and achieve positive outcomesSupporting vulnerable customers and those experiencing financial difficulty with care and empathyManaging accounts through the full collections lifecycle, including forbearance, litigation and redemption ..... full job details .....