Monitoring and Backup Engineer

Monitoring and Backup EngineerLocation: Northampton (hybrid) Salary: up to £30K As a Monitoring and Backup Engineer you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as the day-to-day operation and monitoring of monitoring and backup systems, supporting stability and early issue detection and delivering core processes/activities.Job Role ResponsibilitiesThe Monitoring and Backup Engineer role will assist the Managed Service Operation Centre maintaining and managing our current toolset alongside assist the Monitoring and Backup team with day-to-day operational Requests and Incidents to ensure the smooth operation of our client''s infrastructure.The following key aims are expected:Carry out daily monitoring and first-line checks for Monitoring and Backup for the Managed Service Operation Centre.Provide technical support and escalate to relevant teams where required for all customers and resellers.Act as an initial escalation point and follow documented escalation procedures for Bechtle products and services. Analyse events, perform initial troubleshooting and incident triage on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution.Work with the Service teams to ensure that monitoring and alerting is reported where optimisation may be required for ..... full job details .....