Mobile Team Leader

Job Title: Mobile Team Leader
Location: Southampton
Contract Type: Bank
Salary: -13.26

We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities".

We are seeking a Mobile Tem Leader to work at the River Hamble and cover other country parks when needed, Queen Elizabeth, Staunton or Lepe.

Job purpose:

• Prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product across Countryside Service sites (mobile, multi-site role; not based at one location).
• Ensure that all aspects of food and drink preparation are carried out in accordance with food safety training and the Countryside Food Safety Management System across all sites worked.
• Support the Catering Development team by delivering on-site training and preparing sites for audit.
• Lead shifts and supervise the team on duty (front-of-house and kitchen) as required, in the absence of the Catering Manager or relevant site lead, ensuring safe, efficient service and that standards are maintained.

Food Safety / Health and Safety

• Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet.
• Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines.
• Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date.
• Provides accurate allergen information to our guests, escalating any queries to the Catering Manager, Assistant Catering Manager, Supervisor or Team Leader accordingly.
• Completes all relevant training that is assigned to them.

Operations

• Prepare and serve food and drink items as appropriate, in line with specifications and in accordance with hygiene and safety requirements.
• Complete customer transactions efficiently and carry out general front-of-house and back-of-house cleaning duties.
• Maintain adequate and appropriate stock levels through ordering, managing and rotating food and drink produce whilst following food safety processes and policies.
• Be competent in all kitchen operations, including food preparation, use of the Food Safety Management System, and supporting kitchen staff as needed.
• Effectively manage the kitchen, in the absence of the Kitchen Manager or Deputy, ensuring the highest standard of food production and presentation in accordance with the Countryside Food Safety Management System and food specifications.
• Provide a comprehensive shift handover at the end of the shift for the incoming shift manager or supervisor, including any site-specific issues, stock positions, and outstanding actions.
• Be responsible for opening and/or closing the site when running a shift.
• Make operational decisions that balance the needs of the business, guests, and team.
• Deliver pre- and post-shift briefs to the team, ensuring key messages and information are cascaded effectively.
• Report and log any maintenance issues as and when they arise.
• Motivate the team to achieve whilst on shift through positive reinforcement and support.
• Report critical issues to the Park Business Manager and/or the relevant site lead/duty manager, as appropriate for the location.

Finance / Administration

• When required, complete end-of-day banking in line with the Countryside Service cash-handling policy and processes.
• Carry out administrative and financial tasks, including completing income and expenditure records, compiling monthly shift rotas, approving staff timesheets, and conducting regular stock counts.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please visit (url removed), or email with your CV to (url removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.