Mobile Response Call Operator

BDS Recruitment are currently recruiting for a Mobile Response Call Operator to work with a well know housing association based in the Stockport Office, SK1. The Role: To support residents and private clients with 24/7 support in the Stockport area. You will be answering and triaging inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance. You will triage these calls and determine which response you deem necessary whether it be dispatching the response team or contacting emergency services etc. You will also work shifts which will include physically responding to the calls ( This is to purely provide reassurance, contact emergency services if need be, conduct welfare check on no response calls- NO PERSONAL CARE) This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and reassurance. The role is to start immediately initially temp ongoing but with the very real possibility of becoming permanent for the right candidate. Hours; We are able to offer a range of hours from full time, part time and bank staff roles Please see the shift pattern below Early 06:45-14:45 Late 14:30-22:30 Night 22:00-07:00 Pay Rate; Starting from £15.86ph PAYE- £20.50ph UMB NO PERSONAL CARE INVOLVED IN THIS ROLE You must be a driver - pool car available You must hold an enhanced DBS from the last 12 months/ on the ..... full job details .....