Mobile Responder

About The Service Mobile Responder Telecare is a 24/7 service provided by Cardiff Council to help people live safely in their own homes. The services provides peace of mind for the elderly and vulnerable citizens of Cardiff whilst enabling them to live as independently as possible. About the job Mobile Responder • Mobile Responders- Will be required to visit the home of a person who has triggered an alarm call to the Telecare control centre. They will also carry out routine visits to the Sheltered Housing schemes in the absence of the Scheme Manager. • To accept and record incidents and appointments digitally with a high level of accuracy and detail. • To carry out visits to customers homes in the event of defective dispersed alarm equipment needing attention. • To receive notice and details of alarm calls via a mobile telephone and two way radio and drive to the home of the person and provide any practical help, or support that is required and inform the Control Centre of the circumstances and • If during the course of a visit to a customer, the Mobile Responder discovers an emergency situation they will notify the Control Centre immediately so that the appropriate emergency service can be called. The Mobile Responder will not be expected to intervene in an emergency or threat where this intervention would pose a threat to their own security . • Will be required to liaise with emergency services in order to advise them on entry to premises, next of kin, or any ..... full job details .....