https://jobs.co.uk/job/mobile-responder-adult-services-diamond-blaque-hr-solutions--c8e52883-652c-4c73-b4fd-240c9be6feab RSS feed for Mobile Responder - Adult Services at Diamond Blaque HR Solutions. en-gb Mon, 25 May 2026 08:40:06 GMT https://jobs.co.uk/job/mobile-responder-adult-services-diamond-blaque-hr-solutions--c8e52883-652c-4c73-b4fd-240c9be6feab https://jobs.co.uk/job/mobile-responder-adult-services-diamond-blaque-hr-solutions--c8e52883-652c-4c73-b4fd-240c9be6feab Fri, 15 May 2026 11:52:04 GMT Location: City | Salary: 18.30-18.30 Hourly | Type: Contract | Job Description We''re looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers. Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts. Responsibilities The Mobile Responder is responsible for attending to residents'' properties when they require assistance. The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions. To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services. To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit. Knowledge and Experienc... Contract