Mobile Responder - Adult Services

Job Description We''re looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers. Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts. Responsibilities The Mobile Responder is responsible for attending to residents'' properties when they require assistance. The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions. To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services. To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit. Knowledge and Experience Requirements Demonstrates the ability to work under pressure with confidence and initiative, always committed to the provision of a quality service for customers. Experience in delivering customer-focused information. Demonstrates the ability to communicate well in a manner appropriate to ..... full job details .....