Ministries CRM Systems Partner (Dynamics 365)

Do you enjoy helping people get the most from technology? Are you experienced in Microsoft Dynamics 365 and passionate about translating real-world needs into practical system solutions? London City Mission is looking for a Ministries CRM Systems Partner to play a key role in helping our Ministries Department embed and use Dynamics 365 effectively, consistently and sustainably. This is an exciting opportunity to work at the intersection of ministry, systems and people. You''ll act as the primary CRM partner for one of the largest and most complex user groups in the organisation, helping ministry leaders and field teams use technology well while ensuring that the integrity of our organisation-wide CRM remains protected. About the role Dynamics 365 is a critical system that supports work across London City Mission. As Ministries CRM Systems Partner, you will become the trusted link between ministry teams and technology colleagues. You will work closely with ministry leaders and staff to understand their workflows, challenges and priorities, helping them adopt and use the CRM confidently. You''ll provide practical support, training and guidance while also ensuring that requests for changes and improvements remain aligned with wider organisational standards and data governance. This role combines systems expertise, stakeholder engagement, training, problem-solving and change management. You''ll help ministries staff see CRM not as an administrative burden, but as a valuable tool ..... full job details .....