Mid Market Account Manager

Our client is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Theyre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.They help teams work smarter, not harder. our client''s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers Real Time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.We''re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you''ll feel at home here.As an Account Manager, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of our client for the customer and the voice of the customer within our client, you ensure our customers realize the full value of their investment while fueling sustainable growth for our client.By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the ..... full job details .....