Microsoft Voice Engineer

Our client - Local Government - is seeking an MS Teams Telephony specialist on an interim basis to support and stabilise a recently implemented Teams Phone environment. Key skills andamp; experience required: Demonstrable experience with Microsoft Teams Phone/Teams Voice Strong Back End knowledge of Direct Routing, Operator Connect, SIP trunking Proven experience configuring and supporting Teams Admin Center, voice policies, dial plans, call queues and auto attendants Experience with SBCs (Ribbon and/or AudioCodes) and carrier integrations Strong troubleshooting capability across call quality, audio dropouts, PSTN and numbering issues Experience working in complex or split Microsoft tenant environments Able to operate independently as a senior technical escalation/stabilisation resource Comfortable providing hands-on remediation and Back End configuration rather than end-user support Previous Local Authority experience is desirable but not essential. If your experience matches the criteria above, please get in touch. ..... full job details .....