Microsoft Technical Analyst - to 3rd Line - Stoke on Trent

Microsoft Technical Services Analyst - to 3rd LineStoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent BenefitsAre you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.The Opportunity:You''ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street andamp; online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.You''ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.You''ll work across a modern Microsoft-centric estate covering:Core Expertise:Azure Local andamp; Distributed Infrastructure:Support server infrastructures unified under Azure ArcMonitoring andamp; maintaining hybrid-cloud environmentsEnsuring consistent operations across stores, distribution sites andamp; cloud platformsOperational Infrastructure Support with EUC:Active Directory, DNS, DHCPAOVPN ..... full job details .....