Microsoft Teams Teams Room Specialist

Role Summary A hands-on, expert-level Video Conferencing and Microsoft Teams Rooms specialist, joining a globally distributed team responsible for the operational excellence of approximately 330 Microsoft Teams Rooms (Windows and Android) across the Client estate. Based in Bournville, this role operates globally as part of that team - supporting, troubleshooting, and continuously improving the MTR and video conferencing experience across all regions. The role is also key to the operation of a dedicated Video Testing Lab in Bournville (owned by Client), used by the global team to validate firmware updates, vulnerability fixes, configuration changes, and AV/UC experience improvements before deployment to production rooms. Key Responsibilities Global MTR Operations Manage, maintain, and troubleshoot -330 Microsoft Teams Rooms (Windows and Android) across all Client sites globally Configure, support, and optimise AV peripherals and infrastructure components from OEMs including (but not limited to) Shure, Crestron, Extron, Magewell, Blackmagic Design, and Sennheiser Troubleshoot complex AV signal chains - understanding logical connectivity, device settings, firmware, and their impact on both in-room and remote participant experience Ensure meeting spaces deliver a cohesive experience where acoustic treatment, lighting, camera placement, and technology work together Own the video conferencing experience from an employee/user perspective - proactively identifying and resolving ..... full job details .....