Microsoft Senior 3rd Line IT Support Engineer - Good Energy MS Cloud MSP

Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We''re looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can''t. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You''ll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you''re an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we''d love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham - Office Based Initially (3-6 Months) Hybrid Working (3 Days Office / 2 Days Home) Competitive Salary DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Your Background / Skills: MSP, 3rd Line Support Microsoft 365 - 5/5 (Essential) Entra ID - 5/5 (Essential) PowerShell / scripting - 4/5 (Important) Cloud troubleshooting - 3/5 (Some Experience) Microsoft Defender - 2/5 (Desirable) Azure - 2/5 (Some Experience) Experience: At least five years'' experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are ..... full job details .....