Microsoft Dynamics 365 Business Central Optimisation Consultant

Microsoft Dynamics 365 Business Central Optimisation Consultant£50,000 - £60,000 + excellent benefits | Remote/Home BasedThis is a newly created role focused on helping existing customers get real value from their ERP Systems, not just fixing issues but actively improving how they use it.Sitting in a new function between Support and Implementation, this role is all about optimisation. You''ll work closely with customers to review how they''re using D365 Business Central, identify gaps or inefficiencies, and deliver practical improvements through configuration, enhancements and small project work.You''ll join a growing environment where support goes beyond ticket resolution. This position sits at the top end of the support capability, combining deep Business Central expertise with consultancy, small project delivery and continuous improvement across a varied customer base.The roleYou''ll act as the senior escalation point for complex Business Central issues, while also working directly with customers to enhance and optimise their systems. Alongside resolving high-impact incidents, you''ll contribute to small BAU projects, improvements and configuration changes that genuinely move things forward.Working across support and implementation-style work, you''ll partner closely with developers, internal teams and third parties to ensure solutions are practical, robust and aligned to best practice.What you''ll be doing Owning and resolving complex Business Central issues escalated ..... full job details .....