Microsoft CSP Operations Manager

Posted Wednesday 13 August 2025 at 01:00POSITION DETAILS:

Position Title:

CSP Operations ManagerReports to (POSITION):

Microsoft Operations ManagerTeam:

Microsoft Operations HQBYTES:Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Over 800 staff (plans to double in size over the next 5 years)Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.Winners of an array of industry awardsSunday Times Top 100 Best Places to WorkExcellent training and career prospects offeredFantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company eventsSupporters of 85+ charities with strong commitment to diversity and sustainabilityPURPOSE OF JOB:To lead and work alongside the Microsoft CSP Help Team to ensure that individuals are well managed and trained, and all duties within team are carried out to schedule, with accuracy and meet internal SLAs, as well as looking to improve processes and systems used.KEY RESPONSIBILITIES:To act as a 1 st point of escalation for team lead and provide motivation as well as identify training needs of team membersUnderstand programme and operational changes to the Microsoft CSP programme and assist in implementing processes to manage themMonitoring CRM Cases, ensuring the smooth running and development of the toolProvide internal support on Microsoft CSP process and operational queriesRepresent Bytes at relevant Microsoft hosted training workshops.Maintain relationships with other key BSS Departments – inc. relevant meeting attendance.To ensure workload is covered when team members are absent through holidays or sicknessContinuous analysis of CSP programme processes ensuring the business is working efficiently.Identify and enhance processes and systemsLead and assist MS Operations Manager with projectsINDIVIDUAL RESPONSIBILITIES:Work with MS team to ensure clear communication with salesTo carry out and maintain a PDP process with team membersEnsure constant improvements with dev/system teamCo-ordinate Sales Support /Account Dept /Purchasing Dept shadowing for team members.To help develop new procedures and guidelines where necessary.To ensure all deadlines are met, daily close downs and end of monthWIDER TEAM NETWORKInternalSales Teams, other Sales Operational Teams, CSP Billing Team, Microsoft Team, DevExternalCustomers, MicrosoftQUALIFICATIONS, EXPERIENCE, and SKILLS:Educational Qualifications:Educated to GCSE Level with grade 5 or higher in Maths and EnglishESSENTIALProfessional QualificationsMLSS and MLSE examsDESIRABLEYears of Experience2 plus years managementDESIRABLEOther RequirementsTo be office based at HQ 3 days a weekESSENTIALTo have extensive and advanced knowledge of Microsoft OperationsExcellent organisational skillsExcellent verbal communication skills and Keyboard / PC ..... full job details .....