MI and Insight Analyst

Business MI and Insight Analyst Our client is seeking an operationally focused Business MI and Insight Analyst to join their Group Data, MI and Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context The role sits within a central operations and data environment that provides a single view of operational performance across UK Retail. The successful candidate will work closely with Broking Operations, Sales, Proposition, Centres of Excellence, Customer Experience, and platform teams to ensure insight is accurate, actionable, and operationally relevant. Key Responsibilities • Deliver timely analysis on broking performance, productivity, handling activity, and service quality. • Identify operational risks, bottlenecks, and opportunities for improvement. • Produce actionable insight on capacity, throughput, and quality across operational teams. • Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions. • Produce and maintain dashboards that meet operational needs and data governance standards. • Extract, transform, and analyse data using SQL, aligned to group data models. • Support measurement of change initiatives and track benefit realisation. • Communicate insights clearly to ..... full job details .....