Merchant Account Manager, Connexity - French speaking

Overview

We are seeking a proactive and results-driven Merchant Account Manager to join our dynamic team. In this role, you will manage a portfolio of Merchant, Advertiser, and Brand accounts, focusing on building strong client relationships, identifying growth opportunities, and driving revenue. As the primary point of contact for your clients, you will partner with internal teams to deliver exceptional service and measurable success. If you are passionate about e-commerce and digital advertising, we encourage you to apply!Voted "Best Places to Work," our culture is driven by self-starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more. Learning and Development is also of vital importance to Connexity where each employee has their own career plan and receives their own Annual Learning Budget to spend as they wish. We are committed to providing a culture that supports diversity, equity and inclusion of our people. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core values and remind us that we are all in this together to drive positive change in our industry.

Responsibilities

Client Relationship Management: Serve as the primary contact for assigned merchant accounts, building strong, long-term partnerships.Sales and Product Pitching: Identify upsell and cross-sell opportunities, pitch tailored solutions to existing and new clients, and drive revenue growth.Strategic Growth and Optimisation: Develop strategies to optimise budgets, diversify traffic, and enhance performance based on client needs.Data Analysis and Insights: Track account performance, analyze trends, and provide actionable, data-driven recommendations to boost ROI.Cross-Functional Collaboration: Work closely with Sales, Finance, Product, and Operations teams to ensure smooth client experiences and advocate for client needs.Networking and Representation: Represent the company at industry events to promote offerings and expand professional networks.

Benefits

Healthcare insurance and cash plansPensionIncome ProtectionParental Leave PoliciesLearning and Development ProgramFlexible work schedules and work from home/work from office policyWellness ResourcesEquity

Qualifications

Experience and Track Record: 3-5 years in customer success, account management, or similar roles in e-commerce or digital advertising, with a proven track record of achieving revenue targets and driving customer satisfaction.Industry Expertise: Deep knowledge of e-commerce trends, digital advertising ecosystems, and performance marketing strategies.Language Proficiency: Fluent in French and English (written and verbal) for effective communication with diverse clients. Additional Chinese and/or Spanish is a plus.Analytical and Organisational Skills: Strong ability to interpret data, generate insights, and manage multiple accounts efficiently in a fast-paced environment. Highly organised with attention to detail.Interpersonal and Sales Skills: Excellent communication, negotiation, and relationship-building skills, with a proven ability to pitch products and influence decision-making.Tech-Savvy: Proficient in CRM platforms, Google Workspace, Microsoft Office, and analytics tools for performance ..... full job details .....