Merchandising Manager

Wales & Midlands : £55,000 – £60,000 + Bonus + Car : Full Time | Permanent

Do you live and breathe retail presentation? Are you passionate about boosting OTC sales and elevating customer experience through flawless visual merchandising? Our client — a respected healthcare organisation — is seeking an experienced retail strategist to oversee the shop-floor operations across their multi-branch pharmacy network.

&#(phone number removed); This role focuses on OTC retail and merchandising only. You won’t be managing dispensary teams — but you’ll be shaping the customer journey from the front.

What's On Offer for this OTC and Merchandising Manager

• Salary: £55,000 - £60,000 per annum
• Bonus Structure:
• Annual performance-linked bonus
• Additional incentive tied to overall company OTC sales growth (supporting our £5 million turnover).
• Company car OR mileage allowance
• Pension scheme
• Staff discount across company network
• Ongoing professional development and clear career progression

What You’ll Be Doing in this Merchandising Manager Role Retail Strategy & Commercial Growth

• Define and implement multi-site retail plans that deliver revenue targets, margin expectations, and customer satisfaction goals.
• Analyse OTC category performance and roll out targeted promotions.
• Collaborate with suppliers to boost sales and develop category-specific plans.

Visual Merchandising & Brand Standards

• Ensure flawless planogram compliance, engaging point-of-sale, and consistent signage across all 79 branches.
• Conduct regular retail audits and coach store teams on best practices for product presentation.
• Identify capex opportunities and manage retail upgrades in partnership with contractors.

Training & Team Development

• Create and deliver training sessions on upselling, product knowledge, and customer service excellence.
• Mentor store leaders in retail performance and develop their merchandising mindset.

Supplier & Stakeholder Management

• Negotiate in-store promotions and merchandising support with suppliers.
• Schedule supplier rep visits to maintain accountability and retail integrity.

Operations & Compliance

• Oversee the retail environment’s health & safety, cleanliness, and operational standards.
• Work collaboratively with store managers to balance customer flow with clinical priorities.

EPOS Reporting & Analytics

• Generate and present EPOS-driven reports covering stock-turn, shrinkage, and sales vs. targets.
• Create monthly performance dashboards for the Senior Leadership Team to steer retail improvement.
• Proactively identify underperforming branches and implement tailored action plans rooted in company values.

Performance Monitoring & Reporting

• Proactively identify underperforming branches and implement tailored action plans rooted in company values.

What We’re Looking For in this OTC and Merchandising Manager

• Experience in visual merchandising and OTC retail — pharmaceutical or health & beauty environments.
• Strong commercial acumen with a flair for presentation and customer engagement.
• Skilled in EPOS systems and data-led decision-making.
• 10+ years’ multi-site retail management experience, with a track record of driving sales and developing high-performing teams
• Exceptional leadership, communication, and negotiation abilities
• Able to travel regularly across South Wales and the Midlands (up to 50% of the time).

Interested?

We’re reviewing CVs now! Apply today, or contact Arden Personnel for more information.

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