£35,000 per annum
Overview
Memorial Manager
role at
Dignity Funerals LtdLocation: Covering sites across our Central Region, predominantly based in Birmingham/Wolverhampton. Job Type: Full-time, Permanent. Salary: £35,000 per annum + £4000 car allowance.We’re looking for a compassionate and driven Memorial Manager to join our Central Region team. This is a unique opportunity to make a real impact in a meaningful role. As
Memorial Manager , you’ll lead the delivery of high-quality, respectful, and timely memorial services — supporting families through an emotionally important part of their journey while driving operational excellence and team performance across our Central Region locations.The Role
As Memorial Manager, you will lead the strategic delivery of memorial products and services, ensuring that every tribute is handled with care, accuracy, and respect. You’ll act as a trusted advisor to families and colleagues, shaping a client-focused experience while overseeing service delivery, supplier relationships, compliance, and operational improvement.Key Responsibilities
Provide compassionate guidance to families, balancing empathy with clear, informative communicationCoordinate end-to-end memorial installations and services across multiple branchesManage supplier relationships and inventory to ensure high-quality, timely deliveriesCollaborate with internal teams to drive improvements in client experienceReduce lead times and optimise operational efficiency across servicesInnovate and enhance memorial offerings based on evolving family needsEnsure full regulatory compliance and risk mitigation in all memorial activityMaintain regular presence across branch network, ensuring visibility and supportDeliver training to staff to raise service standards and support developmentLiaise closely with Funeral Directors and branch teams to ensure consistencyUndertake additional duties as reasonably requested by your Line ManagerAbout You
We’re looking for someone who:Communicates clearly and empathetically with clients, colleagues, and suppliersBalances strategic thinking with a hands-on approach to day-to-day deliveryIs confident solving problems and making decisions in a fast-paced environmentTakes ownership of performance and strives for high standards in all areasHas exceptional attention to detail and administrative accuracyIs adaptable, resilient, and calm in emotionally sensitive settingsWorks collaboratively and builds strong relationships across teamsKnowledge, Skills, and Experience Required
Strong communication and empathy in client-facing environmentsAdministrative and financial experience, including invoicing and cash handlingEffective multitasking and prioritisation skillsBackground in memorial planning, account/product management, or related sectorsExperience managing supplier performance and service standardsAwareness of regulatory and operational compliance requirementsEmotional resilience and professionalism in sensitive rolesFull, clean UK driving licence and willingness to travel regularly across the regionWhat We Offer
A meaningful career supporting families through difficult timesFull training and ongoing personal development, including Funeral Plan ConsultancyThe opportunity to take responsibility for a branch and build your reputation locally30 - 33 days annual leave, inclusive of bank holidaysUniform and all necessary equipment providedCompany pension, employee assistance programme, and life assuranceFCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).Equality, Diversity and Inclusion
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early ..... full job details .....