Membership Team Lead

As a Membership Team Lead in London, you''ll oversee the day-to-day operations of the membership team within the leisure, travel and tourism industry. Your role will focus on ensuring excellent customer service, managing workflows, and supporting team development to keep things running smoothly.Client DetailsOur client is a leading membership organisation that supports the creative community through essential services and advocacy. With a strong reputation and people-focused culture, they offer the opportunity to be part of a dynamic and purpose-driven team.DescriptionLead and manage the membership team to deliver exceptional customer service.Oversee daily operations, ensuring efficient handling of member inquiries and requests.Monitor and evaluate team performance, providing guidance and support for improvement.Develop and implement processes to enhance team productivity and service quality.Collaborate with other departments to ensure seamless service delivery.Maintain accurate records of member interactions and transactions.Handle escalated issues and provide resolutions in a timely manner.Assist in identifying areas for growth and implementing strategies to support business objectives.ProfileA successful Membership Team Lead should have:Experience in customer service or team management within the leisure, travel and tourism industry.Strong leadership and organisational skills.Ability to motivate and develop a team to achieve their best performance.Excellent communication ..... full job details .....