Membership Services Advisor

Membership Services Consultant South Cerney, Gloucestershire £24,500-£25,500 DOE Hybrid Working Are you a confident, friendly communicator who enjoys helping people and delivering excellent customer service? CKB Recruitment is delighted to be working with a rapidly expanding mutual society offering a genuinely warm, welcoming and supportive working environment. Due to continued growth, it is now looking for a Member Services Consultant to join its friendly eight-person Membership Services team. Previous financial-services experience is not essential. The business is interested in hearing from people with customer-service experience gained within retail, hospitality, an office or another people-focused environment. What matters most is your ability to communicate confidently with members by telephone and email, build rapport and provide a professional, helpful service. The Opportunity As a Membership Services Consultant, you will act as a key point of contact for existing members, prospective members and Financial Advisers. Your responsibilities will include: Responding to general enquiries by telephone and email Providing clear and helpful information about the society''s products and services Tracking applications and keeping members and advisers updated Maintaining accurate personal and professional details within internal systems Providing administrative support to the Intermediary Sales Team Delivering an FCA-compliant, information-only service to prospective members ..... full job details .....