Membership Services Adviser

We have an opportunity for a Membership Services Adviser to to join our Membership Services team on a 12 months Fixed Term Contract covering maternity leave.Part of our Membership Directorate, this team provide key front line support to our members and branches, acting as the first port of a call for enquiries, complaints, issues and feedback.Our 180,000 strong membership plays a vital role in supporting the work of RBL. Members build relationships. They share experiences with people, and have a say in the way we run. But most importantly, membership exists so our Armed Forces family has friends and allies standing by them in every community.The Membership Services Adviser will play a crucial role in ensuring that our members receive outstanding customer service, ensuring a high level of customer satisfaction and positive outcomes at each interaction.Reporting to our Membership Services Supervisor, key responsibilities of the role include: - Handle member enquiries, answering questions and queries in person, by email over the phone, by post and online - Monitor, prioritise and respond to member administrative issues, ensuring that each is fully resolved - Maintain member, branch and county records on the database, ensuring that all data is accurate and up to date - Monitor automatic updates and changes to member records - Build positive relationships with members, particularly branch and county volunteers to make them feel valued and inspiredYou will be contracted to our ..... full job details .....