Membership Secretary

Location: West London, hybrid (Wednesday and Thursday on site) Contract: Temporary, 3 to 6 months Hours: Full-time, 35 hours per week Salary: £20 per hour (+ holiday) (circa £36,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be partnering with our client, a trade union and membership organisation, in their search for a temporary Membership Secretary. The role will support with general membership administration, be the first point of contact for any membership queries, and manage the onboarding of new members. Responsibilities: Onboard new members, ensuring accuracy and compliance with processes Maintain and update membership records with a high level of accuracy Respond to member enquiries via phone and email, delivering a professional and personalised service Proactively encourage members to keep their details up to date Support initiatives to grow membership and improve retention Work closely with Company Councils to share updates and coordinate engagement activity Contribute to membership engagement campaigns and projects Requirements: Recent, relevant experience in a similar role within a comparable organisation (such as trade union, membership, not-for-profit) Exceptional attention to detail, with confidence managing competing priorities and meeting deadlines Strong written and verbal communication skills, with the ability to build strong internal and external stakeholder relationships A proactive, collaborative, and adaptable approach CVs will ..... full job details .....