https://jobs.co.uk/job/membership-retention-administrator-brook-street--9bae4863-9306-45b0-b9af-67d1c75679fb RSS feed for Membership Retention Administrator at Brook Street. en-gb Sat, 12 Sep 2026 04:19:20 GMT https://jobs.co.uk/job/membership-retention-administrator-brook-street--9bae4863-9306-45b0-b9af-67d1c75679fb https://jobs.co.uk/job/membership-retention-administrator-brook-street--9bae4863-9306-45b0-b9af-67d1c75679fb Fri, 11 Sep 2026 11:53:01 GMT Location: Bournemouth | Salary: 19.25-19.25 Hourly | Type: Permanent | Membership Retention Administrator.We are looking for a proactive and customer-focused Membership Retention Administrator to join our client based in Bournemouth on an on-going temporary basis(Potential to go permanent). The successful candidate will play a key role in maintaining and growing membership retention by providing excellent customer service, supporting members with enquiries, and ensuring membership records are accurate and up to date.This is an ideal opportunity for someone with strong communication, administration and customer service skills who enjoys building relationships and delivering a positive customer experience.Key Responsibilities Contact existing members to support membership renewals and retention activities. Promote the benefits of membership and answer questions confidently and professionally. Deliver exceptional customer service when handling member enquiries and concerns. Work towards individual and team performance targets. Maintain and update customer records accurately within the membership database. Process membership applications, renewals, and account updates. Liaise with internal departments to resolve account and payment-related issues. Record... Permanent