Membership Relations Manager

Are you passionate about building relationships, delivering excellent customer experiences and helping organisations retain and grow their membership? The Country Land and Business Association (CLA) is the membership organisation for owners of land, property and businesses in rural England and Wales. We champion the interests of our members and provide expert advice, services and support to help them succeed. We''re now looking for a Membership Relations Manager to join our South East team. This is a varied and rewarding role, combining account management, member engagement, data analysis and stakeholder relationship management. You''ll play a key part in ensuring our members receive an exceptional experience throughout their membership journey, helping us strengthen engagement, increase retention and demonstrate the value of CLA membership. What you''ll be doing Managing member relationships and supporting members throughout their CLA journey. Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities. Building strong relationships with members and identifying opportunities to increase engagement with CLA services. Producing and analysing membership and retention reports to identify trends and opportunities. Maintaining accurate membership records and supporting the ongoing development of our CRM system. Gathering member feedback and insights to help shape CLA services and priorities. Working closely with colleagues ..... full job details .....