Membership Operations Officer

Salary: £27,788 - 28,519 pro-rata part-time 2.5 days a week Location: London Team: Membership Line Manager: Head of Membership, matrix management Member Engagement Adviser Hours: 2.5 days a week Contract: Fixed term contract, 12 months Grade: 5 Safeguarding: Basic / Standard The Vacancy The Membership Operations Officer will provide part-time business-as-usual support to the Membership team, helping the team run smoothly, respond quickly to member and internal enquiries, and maintain clear, accurate and accessible membership information. The role will support the day-to-day operations of the membership function, with a particular focus on digital and knowledge management, membership inbox coordination, enquiry triage and timely follow-up. Working closely with the Head of Membership, Member Engagement Advisers and colleagues across Start Network, the postholder will help ensure membership systems, records, communications and operational processes are well organised, responsive and useful to staff, members and hubs. KEY ACCOUNTABILITIES Digital and knowledge management support (40%) Maintain organised, accurate and accessible membership information across internal systems, including Box, SharePoint and Salesforce. Support colleagues across teams to access up-to-date member information, documents and tools that enable consistent member engagement. Support the development and maintenance of digital platforms that improve member engagement, communications and access to ..... full job details .....