Membership Manager

Membership ManagerLocation: Central London (hybrid working)Contract: Permanent Full-timeSalary: £42000The Opportunity An exciting opportunity has arisen for an experienced Membership Manager to lead a busy membership and registration function within a professional membership organisation. This role is ideal for a customer-focused manager who enjoys leading teams, improving processes and ensuring the delivery of an efficient, high-quality service to members and stakeholders.The Role Reporting to the Head of Registration, you will be responsible for overseeing membership operations, maintaining the integrity of membership records and driving continuous improvement across systems and processes. You will lead a small team while ensuring excellent customer service and operational excellence. Key responsibilities include: • Leading and developing the Membership team, ensuring workloads are effectively managed and service standards are consistently achieved • Managing membership and registration queries, delivering a responsive and solutions-focused service • Overseeing annual renewal processes in collaboration with Finance and Customer Service teams • Ensuring the accuracy and integrity of membership records through audits, quality assurance checks and data cleansing exercises • Identifying opportunities to improve systems, processes and service delivery across the department • Managing and supporting small-scale projects and process improvement initiatives • Acting as a key point ..... full job details .....