Membership Experience Manager

Member Experience ManagerKing''s Cross, London Full-time PermanentSalary: Up to 38,950 depending on experience, plus 10% bonus and benefits Are you a natural people leader who thrives on creating welcoming environments where people feel valued, supported and connected? Do you take pride in delivering outstanding customer experiences while ensuring everything runs seamlessly behind the scenes?This is an exciting opportunity to join a design-led, community-focused workspace in King''s Cross, where exceptional service, attention to detail and a genuine sense of belonging are at the heart of everything. As Member Experience Manager, you will lead the front-of-house team of 3 people, oversee the day-to-day running of the workspace and ensure members and guests receive a consistently outstanding experience. You will set the tone for the environment, creating a welcoming, professional and well-organised space while developing a motivated team that takes pride in what they do.Combining hands-on operational management with team leadership and relationship building, this is a varied role for someone who loves working with people, takes initiative and enjoys making a real difference to the customer experience.What you''ll be doingLeading and developing the team: Motivate, support and coach the front-of-house team, creating a positive culture built around collaboration, accountability and exceptional service.Overseeing daily operations: Ensure reception, meeting rooms and communal areas ..... full job details .....