Membership Engagement Manager (Maternity Cover - 12 months)

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE Salary: 45k per annum Role Status: Full-time, 37 hours per week Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract. Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage. This is a high-impact role where you will make a tangible difference over the next 12 months strengthening member engagement and retention while contributing directly to CIHT s ongoing digital and CRM transformation programme. What you ll be doing Leading engagement and retention initiatives and campaigns Improving the member journey and experience Supporting a strong regional and volunteer network Using CRM and data insight to improve performance Using data and CRM insight to drive decisions and improve performance Contributing to our digital and CRM transformation work Managing and supporting a small, collaborative team About you Experience in membership, engagement or relationship management Strong CRM and data capability Experience leading and supporting teams and working with stakeholders Collaborative, organised and focused on delivery Other requirements • Willingness to travel ..... full job details .....