Membership and Marketing Coordinator

About the role The Society of Genealogists is looking for a proactive and digitally confident Membership and Marketing Assistant to support a busy period of membership growth, campaign delivery, and new product development. The role will focus on marketing activity, including email campaigns, content coordination, campaign tracking, website updates, and promotional support, along with membership customer support and database management. This role would suit a proactive and digitally confident person who enjoys working with online platforms, communications tools, and data. You do not need to have experience in the systems we use, but you should be comfortable learning new tools, following guidance, solving practical problems and asking well-judged questions when needed. You will need to write clear, accurate, and audience-appropriate communications; manage campaign details carefully; and help keep membership and marketing activity moving. There will also be scope to use AI and other digital tools responsibly to support drafting, planning, troubleshooting, process documentation, and the efficient delivery of work. What you will be doing Supporting routine member communications, including new member, renewal, lapsed member, and upgrade activity. Responding to routine membership enquiries using agreed-upon guidance and templates, escalating more complex queries as needed. Building, testing, and scheduling email campaigns in Mailchimp from approved copy and assets. Supporting ..... full job details .....