Membership & Data Administration Support

Membership & Data Administration Support
6 Month Fixed Term Contract | -28,00032,000 pro rata | Central London (Hybrid) | 4-Day Week

Merrifield Consultants are delighted to be partnering with an International Membership Organisation to recruit a Membership & Data Administration Support on a 6-month fixed term contract. This is a fantastic opportunity for a highly organised and detail-driven administrator to join a collaborative team, playing a vital role in membership services and data management during a busy renewal cycle.

The Role (Summary)

You''ll be central to membership processes, onboarding new members, ensuring smooth renewals, and keeping data clean and accurate across CRM systems. Alongside this, you''ll provide administrative and engagement support, working closely with teams across Membership, Learning and Operations.

Details of the Role

• Contract: 6-month fixed term
• Salary: -28,00032,000 per annum
• Hours: 4-day working week (Monday-Thursday)
• Location: Central London (hybrid: 1 day per week in office)
• Benefits: Flexible working, private health insurance, pension, 23 days annual leave (plus public holidays), inclusive and supportive culture

Key Responsibilities

Membership Administration

• Process membership renewals and onboard new members, including invoicing, CRM updates, and issuing welcome communications.
• Maintain accurate member records, subscriptions, and strategic contact information.
• Follow up with non-renewals and support ongoing member engagement.

CRM Management

• Ensure data accuracy by merging duplicates, managing inactive records, and updating contact lists.
• Maintain compliance with GDPR and data governance standards.
• Support mailing list management and reporting.

Member Engagement Support

• Generate usage and engagement reports.
• Support regional teams by updating key contacts and ensuring member records reflect activity.
• Assist with ad hoc administrative tasks as needed.

Person Specification

Essential:

• Previous experience in an administrative role with strong organisational skills.
• Excellent attention to detail and accuracy in data management.
• Confident user of CRM systems (ideally Microsoft Dynamics).
• Proficiency in Microsoft Office, especially Excel.
• Strong communication skills, both written and verbal.
• Ability to manage multiple deadlines and priorities, working independently and collaboratively.

Desirable:

• Experience in a membership organisation, association, or professional body.
• Understanding of membership renewals and data governance (GDPR).
• Familiarity with tools like SurveyMonkey or Mailchimp.
• Additional language skills.

Why Join?

This organisation offers a progressive, people-first working culture with a genuine focus on work-life balance. You''ll benefit from a 4-day working week, flexible hybrid arrangements, and excellent benefits, while being part of an inclusive and collaborative international team.

How to Apply

If you are a motivated and detail-oriented administrator with experience managing data and supporting membership services, we''d love to hear from you. Apply today to take on this exciting opportunity.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.