Membership Administrator

Membership and Customer Service Administrator, part-time job share (Wednesdays and Thursdays) 9:30-17:30, permanent hybrid, London, Professional Membership Body, £30,600 (£12,240 for 2 days)High profile Professional Membership body based in London, with an International reach requires a part time Membership and Customer Service Administrator to join their friendly team. This is a permanent role working 2 days a week (Wednesdays and Thursdays) and is a job share. It is hybrid working. You will work from templates and ensure first class customer service and use the SAP database to update Members'' details and process payments.The main responsibilities of the Membership and Customer Service Administrator are:Customer service by email and phone, dealing with general enquiries on membership, conferences and paymentsMembership database administration; dealing with enquiries and salesAssisting with events administration as requiredMaintain and update membership records of all classes, dealing with bounce backs, researching new emails and physical addresses, and updating the systemPerform routine data checks to ensure that we regularly delete duplicate accounts and process membership applications and payments to ensure accuracyAssist in the annual membership renewals process - review data, coordinate renewal process, process marketing emails to members and follow renewal marketing schedule requirements. Respond to queries raised through this process.Respond accurately and promptly ..... full job details .....