Membership Administrator

Membership Administrator Remote £14.80ph Temporary Contract: 3-4 Weeks Initially (Potential Extension) 7-Hour Working Day Core Hours 10am-4pm Start Date: Monday 24 August We''re looking for a Membership Administrator to provide vital support to a busy membership team during a period of absence. This is a fantastic opportunity to join an organisation making a real difference within the charity and not-for-profit sector. What You''ll Be Doing Providing first-line support to members via shared inboxes Responding to enquiries professionally and efficiently Triaging communications and directing requests appropriately Maintaining accurate membership records within the CRM system (full training provided) Supporting member onboarding and managing user access to member-facing platforms Identifying and escalating system or account issues where required Carrying out data cleansing and record maintenance activities Assisting with research and administrative projects to support membership services What We''re Looking For Previous administration or customer service experience Excellent communication and interpersonal skills Strong attention to detail and accuracy Good Microsoft Office and Excel skills Highly organised and confident working with data Experience working within a charity, membership body, or not-for-profit organisation (desirable) Awareness or understanding of the voluntary sector (desirable) Someone who enjoys collaborating within a remote team Is proactive, ..... full job details .....