Membership Administration

Membership Operations and Administration Process new membership applications and ensure eligibility criteria are correctly assessed for all membership types. Manage membership changes including amendments, renewals and resignations. Welcome new members and issue membership certificates accurately and on time post Membership Ceremony. Ensure members are invoiced correctly and payments are tracked, recorded, and reconciled along side finance colleagues. Provide high-quality responses to membership enquiries via email and phone. Maintain accurate member records within the CRM system, including committee and working group participation. Ensure all members have access to the correct benefits associated with their membership category. Support the organisation of the annual Awards Ceremony and related administrative processes. Provide administrative support to the Awards Service and assist with any additional ad-hoc duties, including support for the annual conference. Data, Systems and Compliance Maintain accurate and up-to-date member information within the CRM system. Monitor compliance with membership policies, eligibility criteria, and internal procedures. Prepare regular membership reports and assist with data analysis as required. Support improvements to digital workflows and system-based membership processes. Financial Administration Issue membership and awards-related invoices and follow up on payments. ..... full job details .....