https://jobs.co.uk/job/member-support-officer-vivo-talent--d2f1f8c2-4911-4651-87ce-894a021b88f0 RSS feed for Member Support Officer at Vivo Talent. en-gb Sun, 18 Oct 2026 03:26:54 GMT https://jobs.co.uk/job/member-support-officer-vivo-talent--d2f1f8c2-4911-4651-87ce-894a021b88f0 https://jobs.co.uk/job/member-support-officer-vivo-talent--d2f1f8c2-4911-4651-87ce-894a021b88f0 Sat, 17 Oct 2026 11:53:20 GMT Location: Stafford | Salary: 27038.00-27038.00 Annual | Type: Permanent | Member Support Officer - Stafford town centre £27,038 Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings) A long-established, member-owned building society is hiring two Member Support Officers. You''ll be the first point of contact for savings members across phone, digital, post and face to face, owning each enquiry through to resolution. Expect real phone conversations, time on the branch counter and training in mortgages too. You''ll report to the Head of Operations.What you''ll do Look after members and prospective members across every contact channelProcess savings applications and account servicing accurately, including ISA transfers, maturities, dormancy, lost passbooks and tax statementsHandle Power of Attorney, Court of Protection, probate and statutory declaration requests with careManage online savings administration and correspondence within service standardsSupport vulnerable customers, recognising their circumstances and giving extra helpComplete daily banking, exception and report checks, and help with testing and quality assuranceSupport the branch when needed as part of a multi-skilled team What you''ll bring Confidence on the phone and face to fa... Permanent