Member Support Officer

Member Support Officer - Stafford town centre £27,038 Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings) A long-established, member-owned building society is hiring two Member Support Officers. You''ll be the first point of contact for savings members across phone, digital, post and face to face, owning each enquiry through to resolution. Expect real phone conversations, time on the branch counter and training in mortgages too. You''ll report to the Head of Operations.What you''ll do Look after members and prospective members across every contact channelProcess savings applications and account servicing accurately, including ISA transfers, maturities, dormancy, lost passbooks and tax statementsHandle Power of Attorney, Court of Protection, probate and statutory declaration requests with careManage online savings administration and correspondence within service standardsSupport vulnerable customers, recognising their circumstances and giving extra helpComplete daily banking, exception and report checks, and help with testing and quality assuranceSupport the branch when needed as part of a multi-skilled team What you''ll bring Confidence on the phone and face to face. You genuinely enjoy talking to people, and savings or financial services experience is a bonusAccuracy and attention to detail with administrationFlexibility to move between phones, admin and the branch counter as demand changes, including Saturday morningsEmpathy and good judgement with ..... full job details .....