https://jobs.co.uk/job/member-support-officer-vivo-talent--58f93c76-0131-460a-a18d-e67914aac9fd RSS feed for Member Support Officer at Vivo Talent. en-gb Sun, 18 Oct 2026 01:44:33 GMT https://jobs.co.uk/job/member-support-officer-vivo-talent--58f93c76-0131-460a-a18d-e67914aac9fd https://jobs.co.uk/job/member-support-officer-vivo-talent--58f93c76-0131-460a-a18d-e67914aac9fd Fri, 16 Oct 2026 23:00:00 GMT Location: Stafford | Salary: £27038/annum | Type: Permanent | Member Support Officer - Stafford town centre · £27,038 · Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings)   A long-established, member-owned building society is hiring two Member Support Officers. You''ll be the first point of contact for savings members across phone, digital, post and face to face, owning each enquiry through to resolution. Expect real phone conversations, time on the branch counter and training in mortgages too. You''ll report to the Head of Operations. What you''ll do Look after members and prospective members across every contact channel Process savings applications and account servicing accurately, including ISA transfers, maturities, dormancy, lost passbooks and tax statements Handle Power of Attorney, Court of Protection, probate and statutory declaration requests with care Manage online savings administration and correspondence within service standards Support vulnerable customers, recognising their circumstances and giving extra help Complete daily banking, exception and report checks, and help with testing and quality assurance Support the branch when needed as part of a multi-skilled team What you''ll bring Confid... Permanent