Member Services Associate

Customer Services Advisor
Burton On Trent - Hybrid Working + Flexible Hours

-24''000 rising to -25''000 after 6-month probation period

35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm

25 days holiday plus extra day for your birthday and 8 bank holidays,

free parking, health care plan and much more!

This is an exciting chance to become part of a highly respected business, where you''ll work within a close-knit and welcoming team. As a key member of the customer service department, you''ll play an essential role in the day-to-day operations, whether it''s answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.

This could be your next career move?

• Delivering exceptional customer service through email correspondence.
• Handling customer calls and email enquiries, resolving issues efficiently in line with SLA''s
• Taking ownership of individual enquiries and requests using a ticketing system.
• Taking ownership of individual tickets and ensure timely resolutions
• Collaborating with a small team to manage a high volume of email communications

You will have the opportunity to use your following competencies in this role:

Process-driven - You enjoy working methodically and efficiently, following clear systems and procedures.
Detail-oriented - You spot errors easily, write clearly, and take pride in delivering accurate, high-quality work.
Resilient - You''re calm under pressure and able to handle challenging customer emails with professionalism.
Kind and collaborative - You''re a team player who contributes positively to the office environment.

Is this you?

Ideally, you''ll have previous experience in a customer service or administrative based role, particularly one involving written communication. You''ll be confident using Word, Excel, and CRM systems, and have excellent grammar and writing skills.

Why work for this company?

• Supportive Team Culture - Join a friendly and focused team that values kindness, collaboration, and getting the job done.
• Stable and Rewarding Role - Enjoy a consistent workload, structured training, and the chance to make a real difference to customers.
• Flexible Working - Benefit from hybrid working and flexible hours to suit your lifestyle.

If you have what it takes and want to work for an excellent employer with a longstanding team, please apply online today or email your CV directly to (url removed) Alternatively you can contact us on (phone number removed) to discuss over the phone. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.