Member Response Team Administrator

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance. Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union. Salary and Location Band 2, Regional, Spine points 41-37Regional Salary: £36,646 p.a. rising to £40,901 p.a.Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.) Successful candidates for the Member Response Team Administrator will be able to demonstrate:Experience of providing information and advice to members or customers enquiriesMaintaining accurate records and extracting data in a CRM database such as SalesforceEfficient administrative support for events and meetingsEffective written and oral communication skills The main duties of the Member Response Team Administrator role include:Providing timely and sensitive support for our members enquiries through a variety of communication channelsMaintaining accurate and up to date records in our Salesforce databaseEfficient ..... full job details .....