Member Journey Host - London

Virgin Active are committed to changing people''s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a Member Journey Host to join our Member Experience and Hospitality Team. It''s a truly exciting time to be joining Virgin Active. As we continue to evolve into social wellness clubs, the member experience sits at the heart of everything we do. This role plays a vital part in creating emotional connection, building belonging, and ensuring members feel inspired, supported, and cared for throughout their entire journey with us. The Member Journey Host is the warm, welcoming heartbeat of the club. You are the bridge between our members and the Virgin Active community - spotting early signs of disengagement, reigniting motivation, and turning everyday interactions into meaningful moments that keep members coming back. The Role Create meaningful emotional connections that make members feel seen, valued, and inspired. Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities. ..... full job details .....