Member Experience Manager

Member Experience Manager 35,000 + Benefits London Full-time Permanent Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.As Member Experience Manager, you''ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You''ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.What You''ll Be Doing:Leading and developing a high-performing team to deliver outstanding serviceManaging day to day operations across reception, meeting rooms and shared spacesActing as the go-to person in the absence of the General ManagerOverseeing stock, amenities and supplier coordinationSupporting recruitment, onboarding and team developmentHandling member feedback and ensuring swift, thoughtful resolutionsWhy This Role?This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You''ll enjoy:Monday - Friday with regular working hoursA beautifully designed workspace with wellness-focused perksA collaborative, people-first culture that values creativity and initiativeOpportunities for growth and development in a forward-thinking organisationWhat We''re Looking For:Proven experience ..... full job details .....