Member Experience and Operations Coordinator

Job Title: Member Experience and Operations CoordinatorLocation: Exeter (Fully On-Site)Salary: £26,000 - £27,976Hours: Monday - Friday, 8:00am - 4:30pm, with occasional evening events (time off in lieu provided)Benefits: 25 days holiday plus Bank Holidays, private healthcare, enhanced pension scheme, coaching and mentoring support, strong training and development opportunities, and a collaborative, people-focused working environment.The Company: We are working in partnership with a well-established organisation operating high-quality managed workspaces across the UK. They provide professional environments that support a wide mix of businesses and individuals, with a strong focus on service, experience, and smooth day-to-day operations.The culture is people-focused, fast-paced, and collaborative, with a strong emphasis on delivering consistently high standards across all areas of the customer and member journey. You will be joining a supportive on-site team within a busy Exeter location where no two days are the same.The Role:Act as the first point of contact for members, visitors, and tenants, providing a professional and welcoming experience at all timesManage incoming enquiries, calls, post, deliveries, and general building queries, ensuring efficient resolution or escalation where requiredTake ownership of room bookings, including enquiries, scheduling, set-up, and on-the-day coordinationSupport delivery of occupancy, retention, and utilisation targets through excellent ..... full job details .....