Member Caseworker

Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 MonthsAbout the RoleAre you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team.In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council''s standards and policies are consistently met.Key ResponsibilitiesAs a Member Caseworker, your day-to-day duties will include:Casework Management and Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation.Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard.Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required.Member Support and ..... full job details .....