MEM Laptop Refresh Incident Call Handler

Job Advertisement: MEM Laptop Refresh Incident Call HandlerLocation: KidlingtonContract Type: TemporaryDaily Rate: 250.00 per day UmbrellaWorking Pattern: Full Time, Monday to Friday 37 hours per weekDriving Required: YesAre you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team.About the Role:As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include:Incident Resolution: Analyse, diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements.Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process.Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets.Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery.Key Responsibilities:Provide expert support and guidance to users experiencing technical issues.Collaborate with the wider ICT team to share best practices and enhance service delivery.Manage and maintain ..... full job details .....