Meeting & Events Manager

Overview

We are looking for a FUN, PASSIONATE and EXTROVERTED Meeting and Events Manager who wants to join our FANTASTIC MEETING and EVENTS TEAM at Pullman London St Pancras. You will be heading the Meetings and Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers. In this role, you will lead a team of one Senior MandE Executive, two MandE Executives and one MandE Co-ordinator in planning and executing meetings, events, and conferences for up to 446 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. This role requires proven track record of accomplishment in event management. We are part of a global brand of 155+ hotels worldwide and part of Accor, Europe’s Largest hotel company with 5000+ hotels. Come and be a part of our vibrant sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised, creative and driven.Your role will include managing and directing all aspects of the Meeting and Events Sales department including leading, developing and motivating a high-performing team ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques.

Responsibilities

Diary Management to ensure the Business on the Books is the most profitable for the hotelTo establish yielding policies for optimizing meeting space with FandB, Sales and Revenue ManagementTo co-ordinate meeting organiser and client show rounds to hotelEnsure all enquiries are dealt with promptly and in line with Accor standardsSet daily/weekly targets for the teamTo proactively phone existing clients for repeat businessTo participate in the weekly/monthly revenue meetings, ensuring agreed outputs and activities take “total revenue” into considerationTo monitor and share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measuresTo develop SOP’s and monitor to ensure are in placeCompetitor board spottingTo participate in client events in the hotel in conjunction with sales departmentTo co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategyTo recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member

Qualifications

Key Skills and Behaviours required:Organisation and time management skillsStrong leadership qualitiesStrong communication skills both written and verbalAdministration and problem solving skillsAbility to work to deadlinesCustomer focusedAttention to detailCreativeDriven towards maximising sales and meeting departmental budgetsUse of OPERA Cloud and Delphi system is preferable

Benefits

Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each yearEmployee benefit card offering discounted rates in Accor Hotels worldwideFree meals on duty and access to hotel GymUp to 33 days of annual leave per annum10% Annual ..... full job details .....