Meeting and Events Operations Supervisor

Job Ref:

AM14746

Branch:

DoubleTree by Hilton Glasgow Central

Location:

DoubleTree by Hilton Glasgow Central, Glasgow

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

03/09/2025

Closing date:

05/10/2025

Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a friend to come and join our team - TandCs applyLong service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.Rewards your hard work by offering you the below team benefits when you join us:Meals provided whilst on shiftSales incentives and initiative rewardsDiscounted / Free use of leisure facilities

Hotel specificFree Car Parking

Hotel specificStays in our hotels at discounted prices

orEven free stays in our hotels as one of our rewards and recognition incentives,Opportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships

TandCs applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsPension enrolmentDoes the below sound like you?Passionate and willingness to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringEnjoys working as part of a teamAmbitious and hard workingExcellent standardsGood organisational / time management skills.Resilient, creativity, able multitask and can work under pressureGood command of English language to enable communication with the kitchen team.Ability to work morning, afternoon/evening, and weekendsPassion for food and able to deliver exceptional customer experiences all the timeIs the Meeting and Event Operations Supervisor for you for you, do you have you the skill set and experience to take on this role?

Then whats stopping you?Klarent Hospitality are recruiting for a Meeting and Events Operations SupervisorWe offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.The Role :ExperienceAt least 2 years of experience in a hotel meeting and events department.Previous experience in liaising with meeting and event organisers/clients.Previous experience in the service of food whilst adhering to food safety/allergens laws.SkillsAbility to work well under pressure.Ability to effectively delegate tasks to team members.Excellent communication skills.Excellent customer service skills.Attention to detail.DutiesSupervising the set-up and breakdown of large-scale Conferences, Dinners and Events.Supervising the set-up and breakdown of smaller meeting/conference rooms.To be a main point of contact for our conference and events organisers.Customer and client complaint handling and resolution.Take charge in the running of smaller scale Conferences, Dinners and Events in the absence of senior Meeting and Events management.Supervision of all our team members in areas covering performance, personal presentation and time keeping.Must be able to work a mixture of early mornings, evenings, and weekends. Occasional nightshifts are also required.As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:Supervise Meeting and Events operationsCommunicate and delegate in line with daily function sheetsAble to work in all areas of Meeting and Events including Bar, Restaurant, and Room ServiceWelcome guests in a polite and friendly mannerFollow cash handling proceduresManage guest queries in a timely and efficient mannerEnsure cleanliness of work areasPlan, organise and control the daily operationsEnsure compliance of brand standardsRepresent needs of the teamAssist Food and Beverage with achieving financial targetsAssist Meeting and Events Manager with training and developing the teamAssist with annual and mid-year appraisals with team members under your responsibilityComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsAs a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:Supervise Meeting and Events operationsCommunicate and delegate in line with daily function sheetsWelcome guests in a polite and friendly mannerFollow cash handling proceduresManage guest queries in a timely and efficient mannerEnsure cleanliness of work areasPlan, organise and control the daily operationsEnsure compliance of brand standardsRepresent needs of the teamAssist Meeting and Events Manager with training and developing the teamAssist with annual and mid-year appraisals with team members under your responsibilityComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsSituated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.

From history to culture, and the best shopping outside of London, visitors can experience the heart of Glasgow a stone''s throw away from the hotel. Catch a performance of Scottish Opera at the Theatre Royal, discover beauty and heritage at the Peoples Palace, or immerse in arts and artefacts at the museums or ..... full job details .....